OPALEVI for Education — programme terms

Parties and eligibility

The agreement is between OPALEVI L.L.C. ("OPALEVI") and the institution named in the signed agreement ("the institution"). It is open to universities, faculties, colleges and schools that teach a health profession or health management, admitted by OPALEVI after it has confirmed that the institution is an educational one.

The institution names a contact who signs for it, receives OPALEVI's notices and answers for the programme's use. The institution tells OPALEVI when the contact changes.

What the institution receives

For the term of the agreement, the institution may use every feature of OPALEVI, free of charge, in as many classroom clinics as it creates, with as many teacher and student accounts as it needs.

Each classroom clinic may store up to 5 GB of files unless the signed agreement says otherwise. Messages to patients by WhatsApp or SMS are not part of the programme and are switched off.

Term and renewal

The agreement runs for five years from the day OPALEVI puts the institution's first clinic on the programme. The institution may renew it for further periods, as many times as it wishes, by asking OPALEVI in writing before it ends.

No charges, no automatic change

OPALEVI does not invoice the institution or its classroom clinics, and a classroom clinic never changes to a paid plan by itself. No payment details are asked for.

OPALEVI will not change these terms for the institution during the term without the institution's written agreement.

OPALEVI reminds the institution 90, 30 and 7 days before the term ends. After the end, the classroom clinics keep working for 30 days; then they become read-only until the agreement is renewed. Nothing is deleted at the end of the term.

Teaching use and fictional data

The institution uses the programme only to teach. Classroom clinics are not used to treat, record or bill real patients, and are not resold or lent to anyone outside the institution.

Only fictional patients are entered: invented by teachers and students, or taken from OPALEVI's own fictional cases and images. The institution makes sure its teachers and students do not enter any real person's details, and removes any that are entered by mistake.

If OPALEVI sees signs that a classroom clinic is used for real patients, it tells the institution's contact and may suspend that clinic until the institution has put it right.

Accounts and responsibilities

The institution decides who receives an account, keeps its administrators and teachers accountable for the classroom clinics they run, and ends the accounts of people who leave. Each person keeps their own sign-in details secret.

Nobody may try to reach another institution's or another practice's data, test the service's security without OPALEVI's written permission, or overload it on purpose.

Support and onboarding

OPALEVI answers the institution's questions by e-mail, provides guides for teachers and students, and holds an onboarding session for teaching staff on request, at a time agreed with the institution.

OPALEVI works to keep the service available at all times but does not promise uninterrupted service; planned maintenance is announced beforehand where possible.

Data protection

The institution is the controller of the personal data in its classroom clinics — chiefly its teachers' and students' account details and the record of their work. OPALEVI processes it only on the institution's behalf, under the data processing agreement published at https://opalevi.com/en/dpa, which forms part of this agreement.

The institution's contact may ask at any time for a copy of the data or for its deletion; OPALEVI delivers the copy or completes the deletion within 30 days of the request.

Ending the agreement

Either party may end the agreement with 30 days' written notice. OPALEVI may end it sooner if the institution seriously breaks these terms and does not put it right within a reasonable time after being told.

When the agreement ends, the classroom clinics become read-only and nothing is deleted until the institution asks for deletion, which OPALEVI completes within 30 days.

Liability

OPALEVI provides the programme free of charge and with reasonable care. To the extent the law allows, it is not liable for indirect losses, and it is not liable for any use of a classroom clinic for real patients. Nothing in these terms limits liability that the law does not allow to be limited.

Governing law and disputes

This agreement is governed by the law of the Republic of Kosovo. The parties will first try to settle any dispute by talking to each other; a dispute that cannot be settled that way goes to the competent courts in Prishtina.

Changes to these terms

OPALEVI may publish a new version of these terms for new institutions and for renewals. For an institution already on the programme, a new version applies during its current term only if the institution agrees to it in writing.

Contact

For any question about this document, or to make a request about your data, write to us at [email protected]. We answer within 30 days.